dana50 Privacy Policy

This page describes what we collect when you use e-wallet50 and how we keep that data protected. When you create an account, deposit funds, or withdraw your balance, we collect information necessary for account verification, fraud prevention, and regulatory compliance. We explain how we use that data, who has access to it, how long we keep it, and what rights you have.

We at mobile banking50 operate across supported jurisdictions where local law permits. Your data is encrypted in transit and at rest. We do not sell your personal information to third parties. We use your data only for account management, withdrawal processing, and compliance with anti-money-laundering regulations. We keep this policy straightforward so you understand how your information is handled.

What Data We Collect

When you create a dana50 account, we collect your email address and phone number. We ask for your legal name, date of birth, and national ID number during KYC verification. You upload a photo of your ID document—your KTP, passport, or driver's license. We store this information on our secure servers. We collect your payment method information: your e-wallet, mobile banking, local payment, online payment, or e-wallet account details, or your bank account number if you use mobile banking, local payment, online payment, e-wallet, or mobile banking transfers. We do not store your full payment credentials—only references needed to process deposits and withdrawals.

We automatically collect technical data: your device type, browser version, IP address, and login timestamp. We collect game data—your bets, wins, losses, and settlement records. We collect support data—any messages you send through live chat, email, or in-app help. We track your account activity: login attempts, password changes, withdrawal requests, and login from new devices. This data helps us detect fraud and unauthorized access to your account.

How We Use Your Data

We use your personal data to verify your identity, confirm your eligibility to use local payment50, and comply with gaming regulations in your jurisdiction. We process your KYC documents to confirm your legal name matches your account. We use your phone number and email to send account notifications: login alerts, withdrawal confirmations, password reset links, and deposit receipts. We use your payment information to process deposits and withdrawals. Your online payment, e-wallet, mobile banking, local payment, or bank transfer details are required to move funds in and out of your account.

We use your activity data to detect fraud and account compromise. If we see a login from a new city or device, we send you a verification code via SMS and email. We monitor for suspicious patterns: multiple failed login attempts, rapid large withdrawals, or transfers to new payment methods. We use your game history and betting data only to settle bets accurately and comply with anti-money-laundering regulations. We do not use your data for marketing purposes—we do not share your email with third parties for promotional offers or newsletters. We do not sell your data.

Data Storage and Third-Party Processors

We store your data on encrypted servers located in multiple jurisdictions to ensure redundancy and disaster recovery. Your data may be processed by payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to verify and settle your transactions. These processors are bound by confidentiality agreements. We store identity verification images for seven years to comply with financial regulations. We store transaction records for five years. Account activity logs are retained for two years. We do not retain live chat transcripts longer than one year unless they relate to a dispute.

Our payment processors may hold your data in their own systems according to their privacy policies. When you deposit via mobile banking to local payment50, online payment retains a record of the transaction in your e-wallet history. Similarly, withdrawals to your bank account are recorded by your bank. We do not control how long these third parties retain your data. We encourage you to review their privacy policies.

Your Rights and Data Requests

You have the right to request a copy of your personal data. You can request this through your local payment50 account under Account Settings > Data Download, or by contacting our support team. We provide your data in a portable format within 14 business days. You have the right to correct inaccurate information—you can update your email, phone, or address directly in Account Settings. If you find an error in your KYC records, contact support and we will review and correct it if appropriate. You have the right to request deletion of your data seven years after your account closes.

You can delete your online payment50 account anytime through Account Settings > Close Account. Once deleted, your account is immediately deactivated and you cannot log in. Your personal data is retained for seven years for regulatory compliance. After seven years, we delete all your personal information. You cannot reverse account deletion—ensure you have withdrawn any remaining balance before closing.

Security and Data Protection

We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed using bcrypt so we never store it in plain text. Your KYC documents and payment information are encrypted on our servers. We enforce two-factor authentication on all accounts—you receive an SMS code when you log in from a new device, and you must enter that code to proceed. We monitor our servers for unauthorized access attempts and intrusions. We conduct security audits quarterly. If we detect a data breach, we notify affected users within 48 hours.

You are responsible for protecting your e-wallet50 password. Do not share your login credentials, SMS verification code, or email account with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We respond to account compromise reports within subject to verification during peak hours.

Privacy Updates

We may update this privacy policy to reflect changes in our practices or regulatory requirements. If we make material changes—such as new data collection or new third-party processors—we notify you via email and SMS at least 30 days before the changes take effect. Continued use of mobile banking50 after the update means you accept the new policy. You can review the full history of policy changes by contacting our support team.

If you have questions about this privacy policy or how we handle your data, contact our support team through live chat, email, or in-app help. We are available 24 hours every day during major events like Liga 1, Piala AFF, and Champions League betting seasons. For data requests or privacy concerns, email our data protection officer directly and we respond within 48 hours.

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Our Commitment to Your Data

We at dana50 prioritize data security and transparency. Your personal information is protected through encryption, access controls, and regular security audits. We do not sell your data to third parties or use it for marketing. We use your data only for account management, regulatory compliance, and fraud prevention. We comply with gaming regulations across Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions where we operate.

We understand you trust us with sensitive information—your legal name, ID number, and payment details. We take that responsibility seriously. This privacy policy explains exactly how we handle that trust. If you have questions or concerns about your data, our support team is available 24 hours every day to help.